What will my PopSocket stick to?
PopSockets adhere to most phones, tablets, and cases. They sometimes have trouble sticking to silicone, leather, and waterproof materials, as well as some highly textured tablets, cases, and phones (Such as the LG V10).
How many times can I stick and re-stick my PopSocket?
Many times to a phone; only once to a cat. You can rinse your sticky gel with water if it gets dirty and loses its sticking power. Let it completely dry, but don't leave it unattached to a surface for more than an hour or it might lose its power forever. This video shows you how to reposition your PopSocket.
How many times can I expand and collapse my PopSocket?
PopSockets are designed to expand and collapse 12,000 times.
Where should I position my PopSocket on my phone?
It's up to you! Some people like it high, some people like it low; some people like two PopSockets on their phone; some people like moving their one PopSocket around depending on their whims. If you are having trouble using your PopSocket as a stand, move the PopSocket closer to the edge of your phone.
What if my accordion detaches from the base?
Wow, you sure are strong! Don't worry, your PopSocket is not broken; PopSockets are designed to detach. Please watch our instructional YouTube video here.
My button fell off; what can I do?
There are four tabs on the button that fit into the accordion. Insert the tabs one at a time, using your fingernail on the accordion to ensure that each tab is fully inserted. Still having issues? Please email firstname.lastname@example.org.
What if my PopSocket won't stick?
The PopSocket adhesive is designed to stick to most materials, but has difficulty with some silicone and waterproof coatings. Try adhering your PopSocket directly to your phone to see whether the sticky gel is working properly -- if it doesn't stick to your phone, the gel is not working properly. In this case, you should rinse the base of your PopSocket with water. Let it completely dry, but don't leave it unattached to a surface for more than an hour or it might lose its power forever.
What are PopSockets made of?
Polycarbonate, TPU, and polyurethane. Custom PopSockets also contain PBT.
What are the dimensions of the PopClip?
1.9" x 1.6" x .4"
The part of the PopClip that attaches to surfaces is about the size of a quarter (.9" diameter).
Can I move my PopClip from one place to another?
Unlike the PopSocket, the PopClip is designed for one-time adhesion. Your PopClip comes with an extra VHB adhesive for repositioning.
What can I print on a PopSocket?
We can print nearly any image on a PopSocket with the exception of licensed artwork. We do ask that you keep it classy, however.
What file size do I need to upload?
Images must be at least 300 x 300 pixels to be uploaded on our customizer. The customizer accepts PNG and JPEG file formats.
I received my order in the mail and it doesn't look like it did on my screen. What can I do?
Let us know! Please be aware that due to our printing surface, some images may appear darker and small detail may be lost. We are happy to help where we can.
RETURNS AND EXCHANGES
My PopSocket is broken and I want a replacement.
Please email email@example.com.
How do I return an unwanted PopSocket or PopClip?
We offer a full refund for PopSockets and PopClips that are unopened, unused, and in original manufacturer's packaging. Please email firstname.lastname@example.org.
How long will it take for my order to be processed?
Allow 4-5 business days for processing, in addition to shipping time.
How long will it take from when my order is shipped to when my PopSocket is on my phone?
Standard domestic shipping is 1-7 days, depending on factors like your distance from Boulder, Colorado and how busy your local post office is. Please note that the USPS sometimes experiences delivery delays and that estimated delivery dates are an estimate, not a promise.
Can you ship internationally?
How long does international shipping take?
Standard international shipping takes up to 3 weeks, depending on location. Please note that the delivery services sometimes experience delays and that estimated delivery dates are an estimate, not a promise.
What carrier method should I choose for international shipping?
We recommend FedEx as they have the most reliable service, but they are considerably more expensive than USPS.
For international shipping, who is responsible for import taxes and duties?
The customer is responsible for all levied import taxes and duties.
What if my package has not been delivered in the time it was estimated?
Please remember that your shipping timelines are estimates, not promises. We kindly ask that you reach out to the carrier with your tracking number to see if they can solve your issue. Feel free to follow up with us if there is nothing they can do.